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This document sets out the Terms and Privacy Statement ('Terms') of clientcredit.co.uk and any sub-domain (the 'Site'). This Site is owned and operated by ICEBERG CLIENT CREDIT LLP (“Iceberg”). By accessing this Site, you agree to be bound by the Terms. Before using this Site, you should read the Terms carefully, as well as our ('Cookie Policy').

ICEBERG is regulated by the Financial Conduct Authority. It is listed with the registration number 634137 (Interim permission reference CCI-IP-012362). ICEBERG is a limited liability partnership incorporated under the laws of England and Wales with the registration number OC349776 and its registered office is at Redcotts House, 1 Redcotts Lane, Wimborne BH21 1JX.

In these provisions:

'Content' means all pages, screens, information and materials included in or accessible through this Site (including any content available on any email or SMS services)

'you', 'your' and 'yours' means you, the person(s) accessing this Site and the party on whose behalf you are doing so

'we', 'us' and 'our' means ICEBERG

Site Terms

These Terms cover your use of this Site. All products and services provided by ICEBERG have their own terms and conditions (the 'Product Terms'). You must read both the Product Terms and these Terms. To the extent that the Product Terms conflict with these Terms then the Product Terms will prevail.

Privacy Statement

This privacy statement sets out our current policies and demonstrates our commitment to your financial privacy. We may change the content or services found on our Site at any time without notice, and consequently our privacy statement and the Terms may change at any time in the future. You should also read our Cookie Policy to find out more about how ICEBERG and our trusted partners use cookies, which is relevant to your online security: we use cookies to make our website more secure and easier to use.

Iceberg’s business has been built on trust between us and our customers. To preserve the confidentiality of all information you provide to us:

• ICEBERG will only collect information that it believes to be relevant and required to understand your financial needs and to conduct Iceberg’s business.
• ICEBERG will use your information to provide you with better customer services and products.
• ICEBERG may pass your information to other ICEBERG Group or associated companies/businesses or agents, as permitted by law.
• ICEBERG will not disclose your information to any external organisation unless ICEBERG has your consent or are required by law or have previously informed you.
• ICEBERG aims to keep your information up-to-date.

By maintaining our commitment to these principles, we will ensure that we respect the inherent trust that you place in Iceberg.

Resolution

If you have registered with us as a member of Resolution then you agree that we may pass your information and information about your use of this site to Resolution. 

Information not recommendation

Information or opinions contained on this Site do not constitute an offer to sell or a solicitation, or offer to buy, any securities or financial instruments or investment advice or any advice or recommendation in respect of such securities or other financial instruments.

Should you seek to rely in any way whatsoever upon any content contained on this Site, you do so at your own risk.

Before you make any decision or take any action that might affect you or your business, you should always consult a suitably qualified professional adviser(s) to obtain appropriate financial, legal, accounting, tax and other advice.

Users of the site

The Site is currently intended for those who access it from within the United Kingdom. Because of this we cannot guarantee that the Site or the information thereon complies with law or regulation, or is appropriate for use, in other places.

You are wholly responsible for use of the Site by any person using your computer and you must ensure that any such person complies with these Terms.

No warranties

The following clauses exclude or limit our legal liability for the Site. You should read them carefully. They all apply only as far as the law permits, and in particular we do not exclude or restrict our duties and liabilities to you as determined by our regulators.

While we have taken reasonable steps to ensure the accuracy, currency, availability correctness and completeness of the information contained on the Site, information is provided on an "as is", "as available" basis and we do not give or make any warranty or representation of any kind, whether express or implied. The use of the Site is at your sole risk. We shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on the Site to the maximum extent permitted by law.

We do not represent or warrant that the Site will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.

We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Site.

Third party sites and endorsements

Where we provide hypertext links to other locations on the Internet, we do so for information purposes only. We are not responsible for the content of any other websites or pages linked from or linking to this Site. We have not verified the content of any such websites. Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any damages or in other way in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on our Site.

Trade marks and copyright

Copyright in the pages screens, information and material in their arrangement included in this Site is owned by or licensed to ICEBERG unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our Site for your personal information or when you use our products and services. You must not alter anything. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our Site on any other website, or link any other website to our Site, without our prior written permission.

Internet e-mail

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to us or any message sent by us to you over the Internet.

We maintain strict security standards and procedures to prevent unauthorised access to information about you. If you believe that the security of site may have been compromised, please let us know by calling us on 01425 651414.

Social Media

ICEBERG may operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. Unless stated otherwise, these are intended for UK customers. We monitor and record comments and posts made on these channels about ICEBERG so that we can improve our services.

ICEBERG is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves, or any information posted on them by third parties or other users.

ICEBERG doesn’t give investment, tax or other professional advice via social media sites. You should always seek independent advice before making such decisions.

When you engage with ICEBERG via social media your personal data may be stored on that social media site's servers, which are outside of our control and may be in the US or elsewhere outside the EU. Any information posted to such sites may be accessed and read by the general public. It is not an appropriate forum to discuss customers' products or financial arrangements. ICEBERG will not ask you to share personal, account or security information via social media sites, and you should not post such information on those channels.

ICEBERG regularly updates and monitors our social media accounts and welcomes feedback and ideas submitted via these channels. ICEBERG endeavors to join the conversation whenever possible, however cannot guarantee to read or reply to all messages sent to official ICEBERG social media accounts.

Emerging themes and helpful suggestions are passed to the relevant people within ICEBERG for consideration, but no guarantee is made that any proposals will be acted upon.

Governing law

The Terms are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above jurisdiction will have non-exclusive jurisdiction in respect of any dispute, which may arise.

Your queries

If you wish to contact ICEBERG, please refer to the Contact Us link which can be found on the site.

About cookies on our website

Following a revised EU directive on website cookies, each company based, or doing business, in the EU is required to notify users about the cookies used on their website.

Our site uses cookies to improve your experience of certain areas of the site and to allow the use of specific functionality like social media page sharing. You may delete and block all cookies from this site, but as a result parts of the site may not work as intended.

Please click here to view our full Cookies Policy.

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